Rootbet Privacy Policy — We are always committed to protecting your data

Rootbet (rootbet.ws) is a trusted online Sports Betting and gaming platform. We place the highest importance on our users' privacy. This privacy policy explains what information Rootbet collects about you, how that information is used, and the steps we take to keep it secure.

This policy applies to all Rootbet services — including the website, mobile app, live chat, and email communications. It takes effect whenever you register on Rootbet, use the platform, or interact with us in any way.

We believe transparency is the foundation of a healthy relationship. That's why our privacy policy is written in clear, plain language — so you can make fully informed decisions.

Rootbet collects your information in several ways. Here's a full breakdown:

Information You Provide Directly

• Registration Details: Full name, date of birth, mobile number, email address.
• Identity Verification (KYC): Copy of your National ID, passport, or other valid identification document.
• Financial Information: Payment method details (bKash/Nagad number, bank account information).
• Contact Information: Messages, complaints, or requests sent to the support team.

Automatically Collected Information

Rootbet uses your information for the following purposes:

• Service Delivery: Account management, betting, and transaction processing.
• Identity Verification: Completing the KYC process and preventing fraud.
• Customer Support: Responding to your questions, complaints, or requests.
• Security: Account protection, fraud detection, and legal compliance.
• Service Improvement: Analyzing user experience and improving the platform.
• Contact: Important updates, security alerts, and account-related notifications.
• Legal Obligations: Meeting legal requirements set by regulatory authorities.

Your data will never be shared with third parties for marketing purposes without your consent. If you no longer wish to receive promotional emails, you can unsubscribe at any time.

Rootbet may share your information in limited and specific circumstances:

When Information May Be Shared

• Payment Processors: Only the necessary information is shared with authorized payment gateways to process transactions.
• Legal Authorities: We are required to disclose information upon receipt of a court order or government directive.
• Fraud Prevention: Regulatory authorities may be notified in cases of confirmed fraud.
• Business Succession: In the event of an acquisition or merger, the new entity will be required to uphold this policy.

What We Never Do

• We do not sell or rent your data to third-party advertisers.
• We never share your information on social media or other platforms without your permission.
• KYC documents are not shared with anyone outside the verification authority.

Rootbet uses industry-standard security measures to protect your data:

• SSL/TLS Encryption: All communications on our website and app are secured with 256-bit encryption.
• Data Masking: Sensitive portions of payment information are masked when stored.
• Two-Factor Authentication (2FA): Add an extra layer of security to your login.
• Security Audit: Regular third-party security audits are conducted.
• Access Control: Employees can only access data that is necessary for their role.
• Backups: Data is regularly stored in encrypted backups.

Please keep in mind that no transmission over the internet is 100% secure. Do your part by using a strong password and never sharing your account login details with anyone.

The Rootbet website and app use cookies. Cookies are small text files stored on your device.

You can disable cookies at any time from your browser settings. However, disabling essential cookies may cause certain site features to stop working.

As a Rootbet user, you have the following rights regarding your own data:

To exercise any of these rights, email us at support@rootbet.ws. We will respond within 30 business days. In some cases, legal or regulatory obligations may prevent us from fulfilling a request — if so, we will explain why.

Rootbet retains your information in accordance with the following policy:

• Active Accounts: Your data is retained for as long as your account remains active.
• Closed Accounts: Following account closure, certain data may be retained for up to 5 years as required by law.
• Financial Transaction Records: Up to 7 years for tax and regulatory obligations.
• KYC Documents: Retained after verification as required by law.
• Support Conversations: Up to 2 years after a dispute is resolved.

Once the designated retention period ends, data is securely deleted or anonymized.

Rootbet strictly enforces an 18+ policy. We do not knowingly collect information from anyone under the age of 18. If we become aware that a minor has registered, the account will be immediately closed and any collected data will be deleted.

Rootbet reserves the right to update this Privacy Policy at any time. In the event of changes, we will take the following steps:

• You will be notified at your registered email address before any significant changes take effect.
• You will be notified of any changes the next time you log in to the platform.
• The "Last Updated" date at the top of this page will be revised accordingly.
• Continued use of Rootbet after any changes takes effect will be considered acceptance of the updated policy.

We recommend checking this page regularly. To view older versions, please contact support.

For any questions, requests, or complaints regarding our Privacy Policy, please get in touch with us:

• Email: support@rootbet.ws
• Live Chat: Live Chat via Platform Login
• Support Hours: 24 hours a day, 7 days a week

For requests to access or delete your data, we may need to verify your identity. We typically respond within 30 business days.