Everything you need to know about financial transactions

One of the biggest concerns with any online betting platform is the safety of your money. Will my deposit actually show up in my wallet? If I win, can I actually get my money back? These are completely valid questions. Rootbet has been committed to full transparency on these matters from day one. This page covers everything you need to know — Rootbet's complete payment process, security measures, and what to do if something goes wrong.

Why betting with Bangladeshi payment methods is the better choice

Just a few years ago, depositing money into an online betting site from Bangladesh was quite a hassle — credit cards or international payment gateways were required, and many people simply didn't have access to them. But bKash, Nagad, and Rocket have completely changed the game. With smartphones and mobile banking now in the hands of nearly every Bangladeshi, the barrier is gone. Rootbet has fully embraced this shift — depositing here is as straightforward as sending a bKash payment.

The biggest advantage is speed. Deposits via bKash or Nagad reflect in your wallet instantly — no waiting around. You can deposit right before a match kicks off and still place your bet. This makes it especially useful for live betting.

How to make a deposit correctly

First-time depositors sometimes make small mistakes — such as sending to the wrong bKash number or leaving out the correct reference code. Keep these tips in mind when depositing on Rootbet:

  • Always send to Rootbet's official payment number, which is listed on the app or website
  • Enter your Rootbet User ID as the payment reference
  • Take a screenshot once the transaction is complete
  • If the funds don't appear in your wallet within 5 minutes, contact support

Things to keep in mind when withdrawing

Withdrawals typically process within 5–10 minutes, though some cases may take a little longer — especially for larger amounts or multiple withdrawals on the same day. Unverified KYC can hold up large withdrawals, so it's best to complete your KYC in advance.

To withdraw from Rootbet, funds must be sent to the same mobile number used to create your account. This is a security measure to prevent anyone else from accessing your money. Before your first withdrawal, make sure to add your payment number in your profile.

Benefits of bank transfer

For large transactions — say, over ৳50,000 — bank transfer is the best option. Mobile banking comes with daily limits, but bank transfers don't. It takes a little longer, around 1 to 3 hours, but for bigger amounts it's the safer route.

What to do if a transaction goes wrong

It rarely happens, but if a deposit doesn't appear in your wallet or a withdrawal is delayed, there's no need to panic. Rootbet's 24/7 support team is always on hand. Reach out with your transaction ID or a screenshot — issues are typically resolved within 30 minutes.