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Rootbet FAQ — Answers to All Your Questions

From registration to withdrawal — find answers to all your frequently asked questions about Rootbet, all in one place.

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Account & Registration 7

To register at Rootbet, you'll need your name, date of birth, an active mobile number, and a valid email address. You'll also create a username and password. The whole process takes just 2–3 minutes.

No. Under Rootbet's policy, each person may only register one account. If multiple accounts are detected, all of them will be suspended, balances forfeited, and a permanent ban may be imposed.

Click the "Forgot Password?" link on the login page. Enter your registered email and a reset link will be sent to you. The link is valid for 24 hours. Set your new password and log back in.

Yes, you can update your email, mobile number, and password from Account Settings. To change your name or date of birth, contact support — identity verification may be required.

Verification is generally not required for betting and small transactions. For large withdrawals or account issues, you may be asked to provide a copy of your national ID or passport — this is purely for your security.

Multiple failed login attempts may temporarily lock your account. Wait 30 minutes and try again, or email support@rootbet.ws. For faster help, reach us via live chat.

Yes. You can temporarily or permanently close your account at any time. A self-exclusion option is also available as part of our responsible gambling commitment. Contact support and your request will be handled within 24 hours.
Deposits & Withdrawals 7

Rootbet supports all major mobile banking methods in Bangladesh, including bKash, Nagad, Rocket, and Upay, as well as bank transfers. All payments are fully secure.

The minimum deposit at Rootbet is just ৳500 BDT. You can start with a small amount, making it great for new bettors. The maximum limit varies depending on the payment method.

Withdrawals are typically processed within 15–30 minutes of your request. During peak hours or for larger amounts, it may take up to 24 hours. Verified accounts are processed faster.

Yes, in most cases your Rootbet account balance is credited instantly after a deposit. If there's any delay, contact support with a screenshot of the payment.

Rootbet does not charge any withdrawal fees. However, your mobile banking provider may apply their own transaction charges — such as standard transfer fees from bKash or Nagad.

For any payment issues, email support@rootbet.ws or contact us via live chat. Attaching a screenshot and your transaction ID will help us resolve the issue faster.

You can submit multiple withdrawal requests on the same day, but each request must meet the minimum amount and stay within the daily maximum limit. See the Terms & Conditions page for full details.
Betting & Sports 7

You can bet on cricket, football, tennis, badminton, basketball, volleyball, hockey, and 30+ other sports. Cricket and football are the most popular choices among Bangladeshi bettors.

Live betting means placing bets on a match in real time as it unfolds. Odds continue to shift after the match begins, and you can bet at any moment. Rootbet's live betting experience is fast and reliable.

Bets cannot normally be cancelled once placed. However, in certain cases — such as a match being cancelled or abandoned — your stake will be automatically refunded.

Rootbet uses decimal odds format. For example, a ৳100 bet at odds of 2.50 returns ৳250 if you win (stake included). See the analysis page for more details.

Yes, Rootbet supports accumulator and parlay bets. Combining multiple events into one bet can multiply your winnings significantly — but if any selection loses, the entire bet is lost.

You can place bets from as little as ৳50 BDT on Rootbet — perfect for new bettors looking to start small and build experience.

Yes, pre-match betting is available. Placing a bet before a match typically offers better odds. Visit the Sports Events page to see all upcoming matches.
Bonuses & Promotions 7

The welcome bonus is added automatically after your first deposit following registration. Visit the Terms & Conditions page for full details on the bonus amount and requirements.

Bonus funds cannot be withdrawn directly. You must first meet the wagering requirement before cashing out. For example, a 5x wagering requirement means you need to place bets totalling five times the bonus amount.

A percentage of your total net daily losses is returned to you as cashback the following day, credited directly to your balance — usually with no wagering requirement.

Yes, Rootbet has a referral program. Refer a friend and once they register and make a deposit, you'll receive a bonus. Find your referral code in the profile section of your account.

If the wagering requirement is not met within the bonus validity period, the bonus and any winnings derived from it will be forfeited. Your original deposited funds will not be affected.

Yes, Rootbet has a loyalty program for active members. Earn points through regular betting, level up, and unlock exclusive rewards.

Generally, only one bonus can be active at a time. Once the current bonus conditions are met or it expires, you can claim a new one. Cashback and referral bonuses may be exceptions.
Rootbet App 4

The Rootbet app can be downloaded directly from our app page. Separate versions are available for both Android and iOS. If it's not listed on the Google Play Store, download the APK file instead.

Yes, the app has everything the website offers — live betting, payments, bonuses, live scores, and more. You also get push notifications and faster login on mobile.

On Android, enable installation from unknown sources (Settings > Security > Unknown Sources), then reinstall the APK file. If the issue persists, contact support.

When an update is available, you'll get a notification when you open the app — or you can download the latest version directly from the app page. Always using the latest version ensures the best experience.
Contact Support

Can't find an answer? Our support team is always ready to help.

support@rootbet.ws

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Important Information

Rootbet is strictly for users aged 18 and above. Bet responsibly and know your limits.

Why choose Rootbet?

Millions of Bangladeshi bettors trust Rootbet — here's why.

Fully Secure

Your account and funds are protected with SSL encryption and two-factor authentication.

Fast Payments

Withdrawals processed within 15 minutes via all mobile banking services including bKash, Nagad, and Rocket.

Live Betting

Bet on live matches at real-time odds — cricket, football, and 30+ more sports.

Exciting Bonuses

Welcome bonus, daily cashback, referral bonus & loyalty points — new offers every day.

Mobile App

Bet from anywhere on Android and iOS — clean interface, fast loading.

24/7 Support

Get instant help via live chat or email, anytime — day or night.

No more questions — get started now

Register at Rootbet, claim your bonus, and start betting on your favourite sports.

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